TITLE: Patient Financial Services Representative

DEPARTMENT: Patient Financial Services

IMMEDIATE SUPERVISOR JOB TITLE: Patient Financial Services Leader

Position Summary:

The Patient Financial Services Representative is responsible for collection of self-pay balances while providing exceptional customer services, and assisting the patient with any and all avenues of financial assistance available to them as well as processing delinquent patient accounts for collection.

Essential Functions:

• Conducts patient financial interviews to assist with the resolution of the patient’s account, and to ensure compliance with hospital financial resolution policies.
• Assists with completion and processes free care applications according to department guidelines.
• Communicates effectively; answers patient inquiries.
• Arranges and maintains payment plan program.
• Processes delinquent patient accounts for bad debt and legal action.
• Documents activity into patient accounting system and verifies for accuracy.

Non-essential Functions:

• Reviews patient accounting reports and completes when required.
• Assists with coverage at cashier’s desk when needed.
• Performs other duties as assigned.

Position Requirements

• High School graduate or equivalent education.
• Six months prior computer/clerical experience preferred.
• Verbal ability to discuss financial matters with patients or their representative preferred.
• Knowledge of basic patient accounting processes and healthcare terminology preferred.

Mental / Emotional Demands

• Uses independent discretion/decision making.
• Is able to read and comprehend instructions, policies and procedures.
• Is able to handle multiple priorities
• Makes good decisions under pressure.
• Manages stress appropriately.
• Works with others effectively
• Is well organized and detail –orientated

Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.